Foxtrot Tack Shop Returns Policy 2021

  • You can return products bought online if unsuitable within 28 days of receiving them.
  • Sale items or reduced items must be returned within 14 days. 
  • All product returns are at the cost of the customer unless we have sent the wrong item, or it is faulty.
  • Please package your item carefully to prevent it from being damaged in Transit
  • Please refrain from applying postal stickers or packaging tape directly onto the original packaging of products (footwear boxes, rug bags, product boxes etc).
  • In the event these terms are not adhered to and considerable damage is caused to the packaging, we will have to deduct money from your refund. 
  • Refunds will be processed within 14 days of us receiving the items back.

Due to Brexit, delays at some EU Ports are causing delays in some products coming in.
We will endeavour to get all parcels shipped as quickly as possible.



 

Equestrian Rider Clothing riding for competition riders, clothing, footwear and safety wear selling rider clothing footwear and safety wear and Equestrian Rider Clothing footwear for competition riding and safety wear 

Delivery

FREE Delivery on all orders over £50

  • Standard Delivery - £3.99  (3-7 days)
  • Heavy Item Delivery - £6.99  (3-7 days) 
    (Rugs, Boots, Bulk orders over 3Kg)
  • Add insurance - £4.00
    For higher priced items we recommend adding insurance to protect your order during transit. 

We use a quick and reliable delivery service.
We aim to have all orders on their way
to you within 24 hours.

 

Contact Us

Organising Your Own Return

If you choose to organise your own return of items, we advise that you obtain certificate of postage with adequate insurance as we are unable to compensate for return parcels that are lost or damaged in transit. Should you wish to return an item, please email us at infofoxtrottackshop@gmail.com of your return and you will receive a returns number. please place the returns number in with the returning goods.

Exchanges

If you are looking to exchange any items recently ordered, simply follow the returns process above to obtain a refund and place a new order online for the item(s) you require.

We aim to process refunds for unwanted items as soon as we receive the returned item. If you would like to place your new order before you receive your refund this will secure the stock for your order and you will receive your new items faster.

Our returns address is: 34 Willington Road Willington Rd Kirton Boston Lincs PE20 1EW.

Quality of Your Goods

If you are unsatisfied with the quality of your goods or think an item may have a fault, please contact us as soon as possible after receiving your goods via email: info@foxtrottackshop@gmail.com or call 07393655453.

If an item is being returned due to it being faulty, Foxtrot Tack Shop will refund the postage costs incurred for returning the item. Please be aware of this when returning items. We do advise to contact us first about your goods before returning them to us.

Why Do We Need Your Goods to Be Clean?

Returns: Due to the health hazard and hygienic problems involved with horse and rider clothing and allied products is it regretted that we are unable to service or handle any equipment unless it is clean and dry. 
(Health & safety work act 1974)

PLEASE NOTE:  Goods must be cleaned before we will inspect them. If your item is returned to us without being cleaned, we will charge to post the item back out to you.

Products

PLEASE NOTE:  Although every effort is made to ensure images used on our website match the product, due to different monitor/screen calibrations, colours may vary from actual product colours shown on your computer or device.

 


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